FREQUENTLY ASKED QUESTIONS:
Where are the Decathlon stores in Kenya?
We are located at The Hub Mall in Karen and Two Rivers mall along Limuru road. If you would like to recommend a place for us to continue, write to us and let us know!
Do you deliver Outside Nairobi?
We currently deliver within Nairobi. We also value our clients outside Nairobi as well but they will need to organize for transport for their orders as our transport provider only caters for Nairobi region. Thank you for your understanding.
Is there a way to test your products for size before we purchase them?
Yes there is, but unfortunately, you will have to visit our physical stores at the hub in Karen and Two Rivers mall.
Can I pick up my orders from somewhere in Nairobi instead of choosing and paying for delivery?
Our delivery partners will deliver your order to the address you provide. We have a pick up in store option on the website that allows you to pick the product at any of outlets within 7 days after your purchase.
Do you offer printing for apparel or customized kits?
No, not at the moment!
How do I track my order?
Once your order has been paid for and confirmed, you will receive an email with your tracking ID. Please use this tracking ID to check on the status of your order. If you have tried this already and still have questions, please write to us [email protected]
The order delivery was attempted at a time when I was not at the delivery address. What happens next?
Please check your phone for any messages or calls from our delivery partner. In case they missed you, they will return the order back to us to be shipped back out after communication.
Can I change my delivery address after an order has been confirmed?
That will depend on the status of your order, please write or call us immediately.
I would like to buy a Decathlon product that you don’t currently stock.
Unfortunately, we can't! However, our aim is to expand our product range step by step, so if there’s something you need and cant find, please let us know so we can make it available in the future.
I am looking for a product, and it is always out of stock! Why is that happening?
A product that is out of stock on the website means we are still hoping to receive the product in the near future. You can leave your details on the notify me box so that once we receive the product you will get an email notification.
*Any more questions? Please contact us!