Reviews

Our customers rate their satisfaction level and provide feedback about their experience on our website, about the quality of the packaging they received, and finally about their delivery experience.

If you're looking for reviews about our products, you' ll be able to find them directly on the product page.

4.84 / 5

132 Reviews
132 of 132 people recommends decathlon
Navigation ease
4.49 / 5
Quality and compliance of the order
4.84 / 5
Customer service
4.86 / 5
Delivery Experience
4.91 / 5
Paveen

Not sure why delivery now costs KES 900. I ordered in January and back then it cost around KES300, I think. The mode of transportation has not changed...

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Kenya)
Navigation ease
Delivery Experience
Quality and compliance of the order
Customer service
Lian

Very good and quick service. Well done

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Kenya)
Navigation ease
Delivery Experience
Quality and compliance of the order
Customer service
Mark

Good service and items for affordable prices. The delivery is also in time

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Kenya)
Navigation ease
Delivery Experience
Quality and compliance of the order
Customer service
Kemi

Thank you for the excellent coordination of delivering my order. I seldom get to experience such efficiency and support! I definitely have no hesitation in recommending Decathlon to my family and friends.

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Kenya)
Navigation ease
Delivery Experience
Quality and compliance of the order
Customer service
rita

-

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Kenya)
Navigation ease
Delivery Experience
Quality and compliance of the order
Customer service
Victoria

Fast, friendly and reliable service. The guy who delivered came on a bicycle all the way from Karen to Muthaiga and he did it with a smile!

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Kenya)
Navigation ease
Delivery Experience
Quality and compliance of the order
Customer service
Daniella

I am very happy with my shoes and the prompt, efficient service. I also appreciate that you kept me updated via email throughout the course of my order.

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Kenya)
Navigation ease
Delivery Experience
Quality and compliance of the order
Customer service
Jemimah

very fast, good quality, good condition at delivery, and reliable

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Kenya)
Navigation ease
Delivery Experience
Quality and compliance of the order
Customer service
Kristina

It is so cool that you use a biker to deliver my package. Thanks!

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Kenya)
Navigation ease
Delivery Experience
Quality and compliance of the order
Customer service
K

Why is everything on your website out of stock all the time?? It’s so annoying, and the process you have to go through to find out that the item is out of stock is too long. Please sort it out. Or remove things from the website after the stock is finished.

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Kenya)
Response of the brand
<p>Hello,</p><p><br></p><p>We are very sorry you had such an experience!</p><p>If we remove the products that are out of stock, our customers miss the chance to know that we usually stock them. We have an option for the customer to get notified once the product is available.</p><p>Kindly bear with us during this period as we try to have everything available.</p><p><br></p><p>Thank you</p><br/><p>Eric Ndaita,</p><p>Decathlon</p><p>E-commerce Leader</p>
Delivery Experience
Quality and compliance of the order
Customer service

Filters

Sort Filter
Filter Filter Filter