Reviews

Our customers rate their satisfaction level and provide feedback about their experience on our website, about the quality of the packaging they received, and finally about their delivery experience.

If you're looking for reviews about our products, you' ll be able to find them directly on the product page.

4.88 / 5

106 Reviews
96 of 96 people recommends decathlon
Quality and compliance of the order
4.83 / 5
Navigation ease
4.56 / 5
Customer service
4.86 / 5
Delivery Experience
4.87 / 5
Kristie

Customer service was very responsive and helped correct a problem with the online order. We received our order very quickly. Wonderful service!

Verified purchase
(Kenya)
Navigation ease
Delivery Experience
Quality and compliance of the order
Customer service
Rachel

I loved my online shopping experience.

Verified purchase
(Kenya)
Navigation ease
Delivery Experience
Quality and compliance of the order
Customer service
sammy

There should be more delivery options in the online drop down box. I had to call in to clarify my location. Sometimes people also require deliveries in the AM for convenience.

Verified purchase
(Kenya)
Navigation ease
Delivery Experience
Quality and compliance of the order
Customer service
ombati

I like the product. Could you please get one for age 7-9. The one i got is 2 - 6 years, she will be turning 7 soon, she will outgrow it!

Verified purchase
(Kenya)
Navigation ease
Delivery Experience
Quality and compliance of the order
Customer service
Linda

Thank You Albert and Team. <br /> <br /> Hoping you will open the Two Rivers Branch :))<br /> <br /> Overall experience was great!

Verified purchase
(Kenya)
Navigation ease
Delivery Experience
Quality and compliance of the order
Customer service
Nellie

Very good happy with the resistance bands. although the leggings were more on the leisure said than the athletic side in terms of quality, fabric and price. overall a 4 star would be what I would rate my experience as a whole. I still look forward to shopping with you in the future especially in times like this, your delivery makes it 10 times easier to social distance and not go out of the house.<br /> Regards,<br /> Nellie

Verified purchase
(Kenya)
Navigation ease
Delivery Experience
Quality and compliance of the order
John

Great shoes, using this for jumping rope

Verified purchase
(Kenya)
Navigation ease
Delivery Experience
Quality and compliance of the order
Customer service
Mark

Good service and items for affordable prices. The delivery is also in time

Verified purchase
(Kenya)
Navigation ease
Delivery Experience
Quality and compliance of the order
Customer service
K

Why is everything on your website out of stock all the time?? It’s so annoying, and the process you have to go through to find out that the item is out of stock is too long. Please sort it out. Or remove things from the website after the stock is finished.

Verified purchase
(Kenya)
Response of the brand
<p>Hello,</p><p><br></p><p>We are very sorry you had such an experience!</p><p>If we remove the products that are out of stock, our customers miss the chance to know that we usually stock them. We have an option for the customer to get notified once the product is available.</p><p>Kindly bear with us during this period as we try to have everything available.</p><p><br></p><p>Thank you</p><br/><p>Eric Ndaita,</p><p>Decathlon</p><p>E-commerce Leader</p>
Delivery Experience
Quality and compliance of the order
Customer service
Lina

No comment

Verified purchase
(Kenya)
Navigation ease
Delivery Experience
Quality and compliance of the order
Customer service

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