We pride ourselves on the Quality of our products and believe we are directly responsible for the satisfaction of our customer.
To Guarantee your Complete satisfaction, you have 365 days to exchange or return your purchase.
DIDN'T PICK-UP THE CORRECT SIZE OR COLOR?
NO WORRIES! WE WILL EXCHANGE IT FOR FREE AND WITH A SMILE
How to process my exchange:
1) Call or Whatsapp us on 0746 743 638 with your Order number, details of the items you would like to Exchange, and a little explanation telling us why (We use your feedback to improve)
or Fill the return form and send back the order to Decathlon address provided.
2) Pack your product(s) and ship to us through the address provided on the return slip (attached with invoice).
3) As soon as we receive your parcel, we will refund you the total cost of your first item
4) You can then proceed to purchase your desired item
Note: Cost of returning the product shall be free if done immediately with our rider. The customer shall pay for the return if returning the product after the rider leaves.
FOR ANY REASON, YOU DON'T LIKE THE PRODUCT YOU RECEIVED ?
NO WORRIES, WE WILL REFUND YOU IMMEDIATELY WE RECEIVE THE PRODUCTS !
How to process my refund:
1) Contact us through 0746 743 638 or Email
2) Pack your unwanted product(s) and ship to us through the address provided on the return slip (attached with invoice).
3) As soon as we receive your parcel, we will process your refund through Mpesa or Card
4) Proceed to the website again and purchase your desired product.